Shipping policy

LA REINA Shipping Policy

Welcome to LA REINA! We strive to provide the best shopping experience, which includes timely and efficient shipping of your orders. Below you will find our detailed shipping policy to ensure clarity and transparency.

Shipping Destinations

  • Domestic Shipping: We ship throughout Bulgaria.
  • Europe Shipping: We offer Europe shipping to select countries. Please check our list of eligible countries at checkout.

Processing Time

  • Order Processing: Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.
  • Shipping Confirmation: You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Methods & Delivery Times

  • Standard Shipping (Domestic):
    • Delivery within 3-5 business days.
    • Flat rate of €3.50 for orders under €50 to selected SPEEDY office.
    • Flat rate of €4.50 for orders under €50 directly to address. 
    • Free for orders over €50. 
  • Europe Shipping:
    • Delivery within 6-10 business days, depending on the destination.
    • Flat rate of €20 for orders under €150 directly to address

    • Free for orders over €50. 

Shipping Rates

  • Shipping rates are calculated based on the weight of your order and your location. You can view the total shipping cost at checkout before completing your purchase.

Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on the carrier's website or through our website’s order tracking page.

Customs, Duties, and Taxes (International Orders)

  • LA REINA is not responsible for any customs, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost, Stolen, or Damaged Packages

  • Lost or Stolen Packages: LA REINA is not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please contact the carrier directly.
  • Damaged Packages: If your order arrives damaged, please contact us immediately at [customer support email] with your order number and a photo of the damaged item. We will work with you to resolve the issue.

Address Changes

  • Please ensure that all shipping information is correct at the time of purchase. We are not responsible for packages delivered to an incorrect address provided by the customer. If you need to change your shipping address, please contact us immediately at [customer support email] before your order is shipped.

Contact Us

  • For any questions or concerns regarding your order, please contact our customer service team at sales@lareina-home.com. We are here to help!

Thank you for shopping with LA REINA. We appreciate your business and are committed to providing you with an exceptional shopping experience.